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The Origin is a programme operated by Soul House Australia. When we refer to "we," "us," or "our" in this policy, we mean Soul House Australia and its programme partners.
We collect information you provide directly to us, including:
Your name and email address when you submit the contact form on our website
Any additional information you choose to include in your message
Information shared during discovery conversations or programme applications
We also collect limited technical information automatically when you visit our website, including your IP address, browser type, device information, and pages visited. We do not require you to create an account to browse the website and we do not knowingly collect personal information from children.
We use your information to:
Respond to your enquiries and facilitate discovery conversations
Assess programme suitability and manage applications
Communicate with you about The Origin programme and related offerings
Administer and improve our website
Comply with legal obligations
We will not use your information for purposes unrelated to The Origin or Soul House without your consent.
If you have provided your contact details and have indicated that you would like to hear from us, we may occasionally send you updates about our programs, events and announcements. You can opt out of these communications at any time by replying to any message and asking to be removed, or by contacting us using the details below.
We do not sell your personal information. We do not disclose your personal information to third parties for marketing purposes. We may disclose your personal information where it is necessary to do so - for example, to service providers who help us operate the website or deliver our programs, to our professional advisers, or where we are required or permitted to do so by law. Any service provider who handles personal information on our behalf is required to keep it confidential and to use it only for the purpose for which it was disclosed.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. Personal information collected through the website is stored securely and is accessible only to those within The Origin or Soul House who need it to perform their work.
The website may use cookies and similar technologies to help it function properly and to understand how visitors interact with it. You can disable cookies through your browser settings, although some parts of the website may not work as intended if you do.
You have the right to ask for access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below. We will respond to your request within a reasonable period.
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us using the details below. We take complaints seriously and will respond to you within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this Privacy Policy from time to time. The most current version will always be available on the website.
For questions or concerns regarding this policy, you may contact us via email at support@soulhouse.au